We introduced you last week to two people who have been involved in the Libraries’ Get Online service. Joyce Young recently completed a series of sessions with volunteer Emily Johnson, learning how to use her iPad. We talked with them about how they had each found the experience.
Joyce, do you think being able to work with the same person 1:1 was important? What kind of things have you learned during the sessions?
It was great to be sitting and working just 1:1. I did try classes years ago when I first had my laptop but, honestly, there must have been fifteen people in the class and you had to make the best of it when the teacher could come to you; really, you were going but not learning an awful lot each time. The thing is too that family often just don’t have the time in their own busy lives to help or are living away so it makes it difficult. However, since I’ve come to the library, every week I came I learned a lot of new things – I can do so many things now I couldn’t before, it’s hard to think of them all –
I use apps like the bus tracker, I look up vouchers for restaurants on the internet and I’ve even recently made holiday arrangements and printed out my own boarding pass for a flight.
It really has been so worthwhile and having your own tutor for the sessions was a big part of it – I felt I got to know Emily over the weeks. I could get Emily to go over things again to make sure I had understood them and was doing things properly. I could make notes and check them with her and she’d give me ‘homework’ too! I know I’ve still got a lot I could learn about and use but I now have so much more confidence that I can do it”. To give you another example I had a plumbing problem in the house – I got onto my iPad and looked up a thing called Trusted Traders that a neighbour had told me about; I found a plumber through that and it’s been fixed. I was really happy with that
and that is all about using the internet and the benefits it can bring. . . .
Well, yes, definitely; I find now I will use the iPad every day. I would say it has made a big difference in so many ways. Now it’s great staying in touch with my son – he travels a lot and he’s sending me photos and updates from where he is, it’s marvellous! One thing leads to another . . . I then learnt how to save photos from an email into the photos app so it’s all organised and I can find them. I tell you I could make a list of so many things like that that I have learned so I’m so glad my son signed me up – best Christmas present ever!
Joyce: “I find now I will use the iPad every day. I would say it has made a big difference in so many ways”.
So you feel being able to use the iPad helps you feel more “in touch” with things around you?
Yes, I think it does. It makes me feel like I’ve caught up with things a wee bit – I’d recommend it especially for older people who are wary of trying the internet. What we need is the kind of help I’ve had at the library and it opens up a whole new world to you
“The thing is there are so many things you can’t do or are getting much more difficult to do without the internet”.
I’m now looking at shopping online for instance. I mean, as I get older, it would be a lot easier, I can’t carry heavy things or even getting them into the car is difficult, so, yes, ordering it through the internet and having it delivered makes sense. I’m sure I’m going to be doing that soon!
Emily: Yes, that’s right, Joyce now has the Amazon app on her iPad and we almost bought something!! We went right through the process so Joyce would be able to start using that or other shopping sites and apps. When we started, I remember Joyce saying to me she felt like she was so far behind with all the new technology that she’d never catch up and it was too big an obstacle to overcome – but she has done it!
The final part of our conversation about Get Online with Joyce and Emily will be here next week
If you are interested in finding out more about Get Online in the libraries or you would like to book a place click/tap here